Daily Archives: 21 July 2021

When live chat and messaging collide

During the last 2 years we’ve had a binge of digital support channels. As many brands have recorded strong online conversations volume peaks from the beginning of the pandemic on, they have introduced new channels such as live chat and messaging channels. Some organizations though are experiencing some mismatch between these two channels that are affecting overall [...]

By | 2021-07-21T09:11:05+00:00 July 21st, 2021|Digital Customer Service|0 Comments