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Monthly Archives: May 2022

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Getting your yearly budget for customer service

I know that this title is pretty ambitious. Actually I did it on purpose because I want to set the record straight from the very beginning, stressing out two debated concepts: the first one is budget for customer service and the second one is frequency. Now, let’s join the dots if you really want to [...]

By | 2022-05-26T16:42:54+02:00 May 25th, 2022|Digital Customer Service|0 Comments
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How to add value to your digital conversations

It may seem a paradox, but the rush towards digital support channels has been so fast that some companies are losing focus on the customer. In fact many organizations had (wrongly) expected that new support channels such as social media, live chat or messaging would instantly generate 5-star customer experiences. Today they feel disappointed because [...]

By | 2024-09-29T10:32:05+02:00 May 11th, 2022|Digital Customer Service|0 Comments
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