Monthly Archives: June 2022

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Why you need an internal communication plan

The more I have conversations with managers, the more they confirm that internal communication is still an issue for most of them. In fact, from one hand they appreciate that in the last two years there’s been an increasing awareness – however it’s not become a priority yet within the organization they’re working for. So [...]

By | 2023-05-25T09:00:51+02:00 June 22nd, 2022|Customer Experience|0 Comments

Size doesn’t matter to the digital customer

If you use al least one online channel to get support you are a digital customer – and you’re in good company. In fact millions of consumers are doing the same. From a brand standpoint, while before the pandemic digital support was provided only by a limited number of big companies, today also small and [...]

By | 2022-06-08T09:35:02+02:00 June 8th, 2022|Digital Customer Service|0 Comments