Daily Archives: 5 October 2022

2 signals you are afraid of the customer

Technology is a great enabler especially when it comes to Digital Customer Service. However that’s not enough because customer experience perception is the result of each interaction. In fact when I carry out digital conversations assessments on behalf of clients I often find out dangerous behaviors by their support agents. Because show that the whole [...]

By | 2022-10-31T18:07:00+01:00 October 5th, 2022|Customer Culture|0 Comments