EmailTwitterLinkedinYouTubeInstagram

Monthly Archives: October 2022

Home/2022/October

How to prevent support agents burnout

If you have a customer service team, it is likely that they feel pretty much under pressure right now. In fact the last couple of years upheavals have overstressed them more than once. To such an extent that for some managers, preventing the risk of their support agents burnout is now a priority! So if [...]

By | 2022-10-19T08:33:18+02:00 October 19th, 2022|Digital Customer Service|0 Comments
Read More

2 signals you are afraid of the customer

Technology is a great enabler especially when it comes to Digital Customer Service. However that’s not enough because customer experience perception is the result of each interaction. In fact when I carry out digital conversations assessments on behalf of clients I often find out dangerous behaviors by their support agents. Because show that the whole [...]

By | 2022-10-31T18:07:00+01:00 October 5th, 2022|Customer Culture|0 Comments
Read More