Monthly Archives: June 2024

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You in the customer culture pyramid

Just got back from two conferences where I attended as a speaker. Different markets and audiences, Italy and Germany, yet the same hype over Artificial Intelligence in Digital Customer Service. Moreover, a common awareness: smart companies leverage digital conversations to deliver outstanding experiences. Those instead who just focus on technology struggle in the Customer Culture [...]

By | 2024-06-20T16:23:35+02:00 June 20th, 2024|Digital Customer Service|0 Comments