Last week I held the last session of a 6-month coaching for a customer service manager. As I was driving back home, I thought about the definition coaching – “a form of development in which an experienced person (coach) supports a client in achieving a specific professional goals.” Then I came to the conclusion that [...]
Until a couple of years ago most companies underestimated Customer Culture (CC). Today the scenario is rapidly evolving: in fact CC has become a hot topic in some customer service conferences’ agenda in 2026. Moreover, in the last two years I’ve been hired by smart companies to deliver a customized Customer Culture path for them. And [...]
Let’s start off this new year sharing 2026 top customer service conferences. This selection includes international ones that are focussed on one or more of these hot topics: Digital Customer Service, Gen AI and Customer Culture. I hope you’ll enjoy this global selection and if you have further ones to recommend, let me know the [...]
