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Monthly Archives: June 2026

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5 critical points for AI in Digital Customer Service

As you may know, a few weeks ago I attended the Contact Centre Summit in Madrid, Spain. It was such an inspiring conference thanks to the variety of contents and experiences being shared from international customer service managers. I mention it because the key areas arisen in this conference coincide with recurrent critical points affecting [...]

By | 2026-06-24T15:17:31+02:00 June 24th, 2026|Digital Customer Service|0 Comments
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Different KPIs for your Customer Service with AI

As a customer service manager, choosing the ‘right metrics’ has always been a hot topic. Whether it comes to monitoring the performances of your team or getting to know about customer’s feelings. In recent years most companies have had a miscellaneous approach towards KPIs, based on conversational channels (traditional vs. digital ones). Today with the [...]

By | 2026-06-10T08:31:07+02:00 June 10th, 2026|Digital Customer Service|0 Comments
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