2024 global customer service conferences

Since many of you have enjoyed last year’s list of global customer service conferences, I’ve prepared the updated version for 2024. Check it out in this article and feel free to suggest further events in every continent, I’ll be happy to add them. Just drop me a line or send me a voice message. So, which ones would you like to attend?

Top conferences [last updated January 16, 2024]

Here’s the list of must-attend, global customer service conferences in 2024. For your convenience I’ve added to each event dates, locations and related links:

February

Future of Customer Contact Conference | February, 8 | London, UK
Open Banking & CX Transformation Forum | February, 21-22 I Berlin, Germany
CX Now Healthcare February | February 22 | Milan, Italy
CX Plus Summit 2024 | February, 28 | Mumbai, India
CCW Australia and New Zealand | February 28-March 1, 2024 | Gold Coast, Australia

March

E3CX | March 1-2 | Riyadh, Saudi Arabia
CX BFSI UK Exchange | March, 4-5 | London, UK
The Customer Conference | March, 5 | London, UK
Disrupt 2024 I March, 5 I Lodon, UK
Customer Contact Week Europe Exchange | March, 7-8 | London, UK
Customer Experience Transformation | March, 7-8 | Miami, US
Digital Transformation in Banking & Insurance Summit | March, 20 I Dubai, UAE
The Customer Show Asia 2024 | March, 26-27 | Singapore
All4Customer | March, 26-28 | Paris, France

April

20th Annual Customer Contact East | April, 7-10 | Fort Lauderdale, US
Global Digital Transformation & CX Summit | April, 13-14 | Amsterdam, Netherlands
Customer Experience Forum | April, 16-17 | Vienna, Austria
NACAS South CX | April, 21-24 | Dallas, US
Contact Center & Customer Services Summit | April, 29-30 | London, UK
Customer Experience Live Show MEA | April, 30-May, 1st | Dubai, UAE

May

x4 Summit (Qualtrics) | May, 1st-3rd | Salt Lake City, Utah, US
The Customer Show Australia | May, 7-8 | Melbourne, Australia
Customer Service & Experience 2024 | May, 13-14 | San Diego, US
13th Customer Experience Strategies Summit | May, 14-15 | Toronto, US
Chief Experience Officer Exchange | May, 15-17 | St. Louis, Missouri
CX APAC by Forrester | May, 28-29 | Sydney, Australia & Online
Customer Loyalty Conference | May, 30 | Stockholm, Sweden
Connect 2024 | May, 29-31 | Austin, Texas

June

CCW US | June, 3-6 | Las Vegas, US
Salesforce Connections | June 8-9 | Chicago, US
The Conference for CX Innovators in Financial Services | June, 15-16 | Boston, US
Customer Contact Week Asia 2024 | June, 16-19 | Singapore
Franchise Customer Experience Conference 2024 | June, 18-20 | Atlanta, US
Customer Experience in Financial Services | June, 19-20 | London, UK
CX Paris | June, 21-23 | Paris, France
CX EMEA by Forrester | June, 25-26 | London, UK & Online

July

CX Retail Exchange | July, 8-9 | London, UK
The Conference for CX Innovators in Financial Services | July, 15-16 | Boston, US
Customer Experience 2024 | July 15-17 | Nashville, US
Customer Contact Week Asia | July 16-19 | Singapore

August

World CX Summit by TresconCX | August, 2-3 | Singapore

September

Contact Center & Customer Services Summit | September, 9-10 | Manchester, UK
CX Retail Exchange USA | September, 11-12 | Texas, US
CS100 Summit | September, 16 | Sundance Mountain Resort, US
The Customer Show Sydney | September, 18-19 | Sydney, Australia
Customer Relationship et Marketing Meetings | September, 17-19 | Cannes, France
Customer Success Festival | September, 19-20 | San Francisco, US
Expérience client / The French Forum | September, 27-29 | La Baule, France

October

Les Palmes de la Relation Client | October, 3 | Paris, France
Customer Contact Week Europe | October, 7-9 | Amsterdam, Netherlands
CX BFSI USA | October, 8-9 | Miami, US
Customer Service Revolution | October, 11-12 | Cleveland, US
Customer Success Festival | October, 18-19 | Boston, US
Digital Customer Engagement Summit | October, 19 | London, UK
Customer Contact West | October, 22-25 | Huntington Beach, US

November

Customer Success Festival | November, 1-2 | Sydney, Australia
Digital Customer Experience Summit | November, 5-6 | Toronto, Canada
CCW Europe Exchange UK | November, 14-15 | London, UK
Contentsquare CX Circle | November, 17 | Online
CX Asia Week | November, 19-22 | Singapore
Customer Engagement Summit | November, 26 | London, UK

December

Conférence des Tendances Client | December, 1 | Paris, France
CX Winter | December, 6 | Paris, France

Skyrocket your next conference

After sharing such an extensive list of global customer service conferences I’d like to know your feedback. So, what are your hot digital customer service topics in 2024?