While 90% of conversations about Digital Customer Service buzz over AI, managers have one key priority: maintaining clarity. More precisely, making sure that goals and actions are aligned and coherent one another. In fact it doesn’t surprise me that the majority of managers I have conversations with, say that part of their job is ‘finding their way in the jungle’. And most of them add that they’d need super skills to cope with that.
The ability to join the dots
As you may have noticed, a growing number of companies that are hiring customer service managers search for candidates with this desires skill “he/she must be able to manage their team and orchestrate complex processes…”. And that’s no coincidence because joining the dots between conversational workflows and and AI-powered platforms is definitely not a piece of cake! It’s indeed a key super skill that you, as a customer service manager, you’d better build and consolidate in the near future: the sooner, the better.
Up-skilling needs for managers
Beside the above mentioned super skills, managers like you have to face ever changing challenges in uncertain scenarios. Of course that makes goals harder to be achieved than ever. So if you are one of them let me tell you one thing: I feel you. Because when I used to do your job a few years back, navigating was easier. Looking onwards, I’m sure you’ll find useful insights in these laser-focussed contents that I’ve selected for you:
- Set up your digital customer priorities now 🎧
- Dear manager, stay relevant despite AI
- Are you an emotionally intelligent manager? 🎧
- Critical focussed skills that are on the rise
- How smart managers take advantage of coaching
Feel free to share them in your organization.
Have great conversations.
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