Customers have always loved or hated chatbots depending on how their experiences were with them. And even though that many companies are implementing AI into their models, I still observe repeating the same old conversational hiccups. To the point that in some cases AI instead of delivering higher quality digital customer experiences, it’s similar to [...]
Before you may think anything after reading the title, I refer to ‘company size’. In fact big ones are more structured and are usually more complex than small ones. The funny thing is that many managers belonging to one of these two groups tend to have a bias towards the other. And when it comes [...]
“Some of them have great potential, yet they aren’t growing”. If you are a seasoned customer service manager, it is quite likely that you have thought it at least once throughout your carrier. Actually, I did when I used to be a manager and today after years of consulting many client companies, I still hear [...]
Many companies are exploring various ways to integrate Artificial Intelligence meaningfully. As I’ve already shared previous case examples regarding customer service processes on this pages. That’s why today I want to shift your attention towards a cross-department approach that a rising number companies have embraced: in fact they are using AI to optimize their internal [...]
Don’t worry, nobody’s got lost nor is missing. What I’m addressing instead is a positive signal because a rising number of companies have realized that they need customer-centric managers to foster and spread Customer Culture. Therefore they are actively looking for them internally, within the organization, or externally. Let’s focus on the latter scenario to [...]
