Last week I held the last session of a 6-month coaching for a customer service manager. As I was driving back home, I thought about the definition coaching – “a form of development in which an experienced person (coach) supports a client in achieving a specific professional goals.” Then I came to the conclusion that [...]
Let’s start off this new year sharing 2026 top customer service conferences. This selection includes international ones that are focussed on one or more of these hot topics: Digital Customer Service, Gen AI and Customer Culture. I hope you’ll enjoy this global selection and if you have further ones to recommend, let me know the [...]
[Last updated – January, 31] Yes, I’m doing it again! Since last time many of you enjoyed it, I’m sharing my new selection of 2025 customer service conferences. How did I choose them? I’ve picked those focussing on at least one out these three hot, global topics: Digital Customer Service, Gen AI and Customer Culture. [...]
Since many of you have enjoyed last year’s list of global customer service conferences, I’ve prepared the updated version for 2024. Check it out in this article and feel free to suggest further events in every continent, I’ll be happy to add them. Just drop me a line or send me a voice message. So, which [...]
I have to tell you. One of the most exciting aspects of my activity as Digital Customer Service consultant is having conversations with a vast array of organizations. Business belonging to various industries, sizes and of course different approach when it comes to customer relationships. As in the last 12 months many customer service managers [...]
