Best 2025 customer service conferences

Yes, I’m doing it again! Since last time many of you enjoyed it, I’m sharing my new selection of 2025 customer service conferences. How did I choose them? I’ve picked those focussing on at least one out these three hot, global topics: Digital Customer Service, Gen AI and Customer Culture. Enjoy this selection and if you have further ones to recommend, just drop me a line.

Top 2025 international conferences

Now let’s go straight to the full list of 2025 customer service conferences. To make it easier for you, I’ve ordered each event by date/calendar adding locations and related links:

February

Succeet Summit | February, 12-13 | Wiesbaden/Frankfurt, Germany
CX Now Healthcare | February, 25 | Milan, Italy
CX Leaders Forum | February, 27 | Sydney, Australia

March

CCW Digital Europe | March, 4-6 | London, UK
The Customer Show Asia 2025 | March, 19-20 | Singapore
ICEM Summit | March, 26-27 | Berlin, Germany

April

CX Conference DACH | April 3 | Berlin, Germany
Nordic B2B CX Conference | April, 9 | Malmo, Sweden
Digital Transformation & CX Summit | April, 10-11 | Amsterdam, Netherlands
E3CX | April, 21-22 | Riyadh, Saudi Arabia
Contact Center & Customer Services Summit | September, 28-29 | London, UK

May

CX Live Show | May, 13-14 | Dubai, EAU
CX Retail Exchange | May, 19-20 | Lisbon, Portugal
Salesforce Connections | May 22,23 | Chicago, US

June

CX EMEA by Forrester | June, 20-04 | London, UK & Online
CCW US | June, 3-6 | Las Vegas, US
CX Paris | June, 21-23 | Paris, France
Customer Experience 2025 | June 23-25 | T.B.A
Franchise Customer Experience Conference 2024 | June, 24-26 | Atlanta, US

July

CX Retail Exchange | July, 07-08 | London, UK
Conference for CX Innovators in Financial Services | T.B.A. | Boston, US

August

World CX Summit by TresconCX | August, 2-3 | Singapore

September

Customer Contact Week Asia 2025 | September, 02-05 | Singapore
Customer Success Festival | September, 03-04 | San Francisco, US
Contact Center & Customer Services Summit | September, 8-9 | Manchester, UK
All4 Customers | September, 16-17-18 | Cannes, France
CX Retail USA | September, 23-24 | Chicago, US

October

Customer Success Festival | October, 02-03 | Boston, US
Customer Contact Week Europe | October, 06-08 | Amsterdam, Netherlands
Customer Engagement Summit | October, 09 | London, UK
CX BFSI USA | October, 15-16 | T.B.A, US
Customer Contact West | October, 19-22 | Tucson, US
Digital Customer Engagement Summit | October, 22 | London, UK

November

Unleashing Digital Customer Experience Summit | November 04-05 | Amsterdam, Netherlands
Customer Success Festival | November, 06 | Sydney, Australia
Digital Customer Experience Summit | November, 12-13 | Toronto, Canada

Boost your next conference

Along with my consultancy and training activities, in 2025 I’ll be giving speeches at conferences and companies’ Town Halls. So if you’re looking for an innovative and independent voice for your next event, have a look at my speaking page.