How to prevent support agents burnout

How to prevent support agents burnout

If you have a customer service team, it is likely that they feel pretty much under pressure right now. In fact the last couple of years upheavals have overstressed them more than once. To such an extent that for some managers, preventing the risk of their support agents burnout is now a priority! So if you are worried about saving your customer service team’s mental health, pay attention to these helpful tips to reduce their pressure.

Listen to the podcast


  • 00:03 Welcome to episode 19
  • 00:45 Why most customer service agents are currently overstressed
  • 03:51 Think about this simple, vital concept before going on
  • 05:43 Three actionable tips to prevent support agents burnout
  • 06:41 Tip 1. [Hint] when agents start saying ‘all customers are…’
  • 09:47 Tip 2. [Hint] look into Digital Customer Service channels…
  • 11:41 Grab the Digital Customer Service Personas© skill-set framework
  • 13:31 Tip. 3 [Hint] Are you making your support team lives easier?…
  • 15:51 Key takeaways of this podcast
  • 17:37 Deep dive into my Digital Customer Service training paths
  • 17:51 Got questions? Drop me a line:

Useful links

Over to you

We are all facing complex social and economic scenarios that reverberate into our day-to-day life. In fact more and more people strive to making ends meet; consequently tensions intensify also during conversations between customers and brands. Hence, two laser questions for you:

  1. What are you doing to prevent your support agents burnout?
  2. How do you timely detect the first dangerous symptoms?

Think about it, then get our private conversation started.

Have great conversations.

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About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has helped companies to exploit digital customer service as a business lever. Founder of, he is the author of thematic books at thematic conferences in Italy and abroad and lecturer at the Bicocca University of Milan.

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