Top customer service conferences in 2023

Top customer service conferences in 2023
[Last updated 04 April, 2023] As we’re taking the first steps into the new year you may be thinking about what you can do newly or in different ways. One of the things I suggest you to do in 2023 is attending one or more customer service conferences because you can learn a lot from other companies best practices. That’s why I’ve selected an international list, so that you can choose the best one for you. And bring over your colleagues.

A comprehensive list of customer service conferences 

[Last updated, 05/01/2023] Below you find my list of customer service / experience conferences. As you can see, I’ve added dates and locations to help you save time and clicks:

  1. CCW 2023 | February, 27 – March, 2 | Berlin, Germany
  2. The Customer Conference | March, 1 | London, UK
  3. E3CX | March 1-2 | Riyadh, Saudi Arabia
  4. Customer Contact Week Europe Exchange | March, 7-8 | London, UK
  5. Customer 360 Symposium 2023 | March 28-29 | Hunter Valley, Australia
  6. The Customer Show Asia 2023 | March, 29-30 | Singapore
  7. Global Digital Transformation & CX | April, 13-14 | Amsterdam, the Netherlands
  8. Customer Experience Forum | April, 18-19 | Vienna, Austria
  9. World CX Summit by TresconCX | May | Singapore
  10. Customer Experience Excellence Live – A Virtual Conference | May 2-4 | Online
  11. The Customer Show Australia | May, 3-4 | Melbourne, Australia
  12. CX EMEA by Forrester | May, 10-11 | London, UK
  13. Customer Experience Live Show MEA | May 23-24 | Dubai, UAE
  14. Customer Service & Experience 2023 | June | San Diego, US
  15. Customer Loyalty Conference | June, 1 | Stockholm, Sweden
  16. Customer Experience in Financial Services | June, 27-28 | London, UK
  17. Contact Center & Customer Services Summit | September, 11-12 | Manchester, UK
  18. Customer Contact Week Europe | October 9-11 | Amsterdam, the Netherlands
  19. Digital Customer Engagement Summit | October, 19 | London, UK
  20. Digital Customer Experience Summit I November, 7 & 8 I Toronto Canada
  21. Customer Engagement Summit I November, 28 I London, UK

Lessons learnt from my speaking experiences

Paolo Fabrizio speaking

During the last 8 years I’ve had the chance to deliver keynote speeches, moderate panels at customer service conferences across Europe and USA. Thanks to these speaking experiences I’ve learnt that some customer related challenges and opportunities are cross-industry and cross-country. The main difference is how you face such topics in terms of strategy and execution, both in short and medium run. Another great benefits of attending at such conferences is networking with customer service managers and peers from all over the world. That’s why I suggest you to pick one conference a year, possibly abroad, to gain a broader view listening to case studies and yes… 1-to-1 coffee break meetings!

I want to listen to you

Now I’m curious to know your feedback, so I ask you:

  • Which conference sounds most interesting to you?
  • What customer service topics are urgent in your organizations?

Drop me a line or leave your voice message.

Have great conversations. 👊

P.S. If you enjoyed this article you won’t miss the next ones.

Credit image: 

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has helped companies to exploit digital customer service as a business lever. Founder of, he is the author of thematic books at thematic conferences in Italy and abroad and lecturer at the Bicocca University of Milan.

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