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Monthly Archives: April 2020

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Welcome to Customer Service Culture

Hello people, I'm Paolo Fabrizio and I'd like to give you my warmest welcome to the english version of Customer Service Culture! Brief story: I've launched this website back in 2013 and in a few years has become the home of Digital Customer Service in Italy. From today on, you can also enjoy great content [...]

By | 2020-05-02T19:02:06+02:00 April 14th, 2020|Digital Customer Service|0 Comments
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5 excuses blocking your Digital Customer Service

“We want to integrate digital channels into our customer service, but we don’t feel ready yet.” When I hear this sentence I try to understand the reasons that lead some brands to remain stuck in the starting blocks. I must say that in recent years I have heard many of them but that they’re actually [...]

By | 2021-03-23T17:28:27+01:00 April 2nd, 2020|Uncategorized|0 Comments
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