Welcome to Customer Service Culture

Welcome to Customer Service Culture

Hello people, I’m Paolo Fabrizio and I’d like to give you my warmest welcome to the english version of Customer Service Culture! Brief story: I’ve launched this website back in 2013 and in a few years has become the home of Digital Customer Service in Italy. From today on, you can also enjoy great content and online services regardless the country you’re living in. Let me show you how!

Why did I build this english version

There are two main reasons that led me to find enough time and energy to translate CustomerServiceCulture.com into english. Firstly, during last year I’ve seen an increasing number of foreign visitors on my website from various continents. Secondly, I’ve been asked by some foreign prospects to get my content (articles) and services available for any english speaking person or organization.

The reason is simple: Digital Customer Service represents an incredible opportunity to retain customers by leveraging digital conversations.

What’s in it for you

Let me guide you to help you find the most useful information within this website. So I’ve prepared for you a list with relevant pages and links as per cluster:

About me / contacts – get to know about me as Digital Customer Service Consultant, Trainer, Author, Speaker.

Blog & podcast – it’s where you’ll find fresh articles like this every month.

Online courses – 3 innovative live coaching sessions for professionals wanting to harness Digital Customer Service. Find out more on each one:

Customized Services

  • Consultancy – setting up Digital Customer Service programs including KPIs, software selection, hiring a digital customer service team (skill-set framework)
  • Training – turning your agents into Digital Customer Assistants able to master support over social media, live chat and messaging apps
  • Speaking – where you can hire me to spread customer service culture at your next convention, online event, podcast, TV or radio show

Resoucers – here you can find my books and my ebook

About me

Over to you

Welcome again to Customer Service Culture! I hope you’ll find useful information and resources to help you boost your business thanks to Digital Customer Service.

If you have any question feel free to ask.

Have great conversations!


About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has helped companies to exploit digital customer service as a business lever. Founder of CustomerServiceCulture.com, he is the author of thematic books at thematic conferences in Italy and abroad and lecturer at the Bicocca University of Milan.

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