Monthly Archives: May 2020

From agents to Digital Customer Service specialists

“Once upon a call…” [unknown author, 2010] “One upon a chat…” [unknown author, 2020] These sentences sum up how customer support has dramatically changed in just a few years. In fact for the first time ever, customers call the tune deciding which digital channel use, when and how to use it. Consequently, many organizations have [...]

By | 2021-12-30T18:46:58+01:00 May 23rd, 2020|Digital Customer Service|0 Comments

The most urgent customer service call to action

Time waits for no oneIf you want to go onLeave me something to grow on - Time's up [Living Colour] People love using digital channels because they are easy to be used and FAST. In fact when it comes to asking for support sending tweets, Whatsapp messages or having live chat often is the best [...]

By | 2020-05-13T00:55:45+02:00 May 13th, 2020|Digital Customer Service|0 Comments