Daily Archives: 23 May 2020

From agents to Digital Customer Service Assistants

“Once upon a call…” [unknown author, 2010] “One upon a chat…” [unknown author, 2020] These sentences sum up how customer support has dramatically changed in just a few years. In fact for the first time ever, customers call the tune deciding which digital channel use, when and how to use it. Consequently, many organizations have [...]

By | 2020-05-23T12:47:53+00:00 May 23rd, 2020|Digital Customer Service|0 Comments