Monthly Archives: July 2020

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Get customer service full potential unlocked

During the height of the crisis the UK Office of National Statistics announced that about 50% of employed adults were working from home. The CX community has been championing this shift for call centre staff for years but has now become a reality. Consequently this is the time for important decisions: customer service managers need [...]

By | 2020-07-28T09:20:13+02:00 July 28th, 2020|Digital Customer Service|0 Comments

The path from happy employees to happy customers

‘People that like to help other people’. If you are a customer service manager that’s the best environment that you may wish to build. As digital conversations are rapidly growing, when it comes to providing external support you also need to work internally by engaging and motivating your agents. So how can you achieve that? [...]

By | 2021-02-22T09:55:29+01:00 July 15th, 2020|Digital Customer Service|0 Comments