Monthly Archives: February 2021

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Shifting digital interactions from pain to pleasure

Customers have become digital. This metamorphosis literally boomed during 2020 but it had already started a few years ago. Many organizations lived and breathed this acceleration because they suddenly had to handle larger volumes of digital conversations = customers’ queries over online channels such as social media, Live Chat or messaging apps. So how are [...]

By | 2021-02-17T08:51:13+01:00 February 17th, 2021|Digital Customer Service|0 Comments

How to get full cooperation from your customer

If you handle online support conversations sooner or later you’ll need to ask the customer to take action for you. From customer’s standpoint these are unexpected effort requests that they often reject. So how can you prevent being stuck in the middle of a digital conversation? Learn about this successful approach to get full cooperation from [...]

By | 2021-02-02T19:58:01+01:00 February 2nd, 2021|Digital Customer Service|0 Comments