Daily Archives: 26 May 2021

Do your customers abuse support?

More than one manager have told me ‘I think that we’re giving away too much to some customers who don’t deserve it.’ You may think that that’s a negative approach, but sometimes it’s just the result of multiple agents feedbacks. They’ve felt frustrated because they’ve realized that some customers abuse support. As this is a thorn [...]

By | 2021-05-26T08:56:40+00:00 May 26th, 2021|Customer Service|0 Comments