Monthly Archives: September 2022

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Building up customer culture in your tribe

Every week I’m lucky enough to have conversations with customer service managers working in various industries. Despite such diversity, there’s a common ground that’s become a priority for the whole organization they work for: it’s called customer culture. So let’s find out where many of them get stuck in the mud, as well as having [...]

By | 2022-09-21T08:24:10+02:00 September 21st, 2022|Digital Customer Service|0 Comments

Hot challenges for customer service managers

Since Digital Customer Service demand is growing fasters and faster I see many organizations under pressure. In fact they have to take important decisions very quickly, so that they are afraid of making mistakes that will have an impact on business results. As standing still is definitely not the best move, what are the main [...]

By | 2022-09-07T10:53:57+02:00 September 7th, 2022|Digital Customer Service|0 Comments