Monthly Archives: October 2023

Home/2023/October

Treat everybody like regular customers

Last Thursday I was driving my car to visit two client companies in the north of Italy. Between these two meetings, I realized that I had enough time for a quick lunch, so I decided to park the car beside a small bar/restaurant. Then I got in. I tell you about this experience because it’s [...]

By | 2023-10-18T10:23:18+02:00 October 18th, 2023|Digital Customer Service|0 Comments

Channel inconsistency kills the experience

“Whenever I call them they’re pretty clear and helpful, but when I send them a Whatsapp message it’s a nightmare.” That’s a typical complaint that customer may share at dinner with family and friends, but also one of the most frequent pet peeves affecting many customer service managers. So why on earth such a channel [...]

By | 2023-10-04T19:18:20+02:00 October 4th, 2023|Digital Customer Service|0 Comments