Whenever we acquire a new customer it’s always such an exciting moment, that we can even feel the adrenaline pumping inside our body. I have a brutal question for you though: does the customer feel the same strong, positive emotions…or rather bitter-sweet ones? So, what are you doing to make the welcoming of the customer a great start to a new relationship? Let’s voice a winning, inspirational example for you.
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Ascolta “#26 How are you welcoming the customer?” su Spreaker.
Highlights
- 00:03 Intro to episode n°26
- 01:09 The very first moment a prospect makes love to your brand
- 02:21 Why some brands tend to underrate that moment
- 03:45 A winning case example of welcoming the customer
- 04:31 First great move: be proactive
- 05:29 Anticipate the customer to prevent questions
- 06:11 Let the customer visualize, to amplify their positive feelings
- 08:21 Small gestures that make the first impression great
- 09:05 Are you providing seamless, emotional customer experiences?
- 10:39 Why every single conversation is your golden nugget
- 11:37 From agents to digital conversations specialists
- 12:09 Subscribed to this podcast on your favorite platform
- 10:15 Questions / feedbacks? Hit me up: paolo@customerserviceculture.com
- 12:33 Learn more about all my consulting, training ans speaking services
Related links
- Listen to the previous episode ‘close the loop with your front line’.
- Download the Digital Customer Service Personas© skill-set framework.
- Apply, test, improve: here’s how you can get your team up-skilled for Digital Customer Service conversations with my consulting and customized training paths.
- Align actions with your values thanks to the ‘Customer Culture Academy‘
- Previous podcast episode: ‘close the loop with your front line‘
- My values lead my way both professionally and personally, every single day.
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Over to you
Fancy taking your digital customer experience to the next level?
Have great conversations. 👊
Image: Paolo Fabrizio
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