Stand out or go home! Said the customer

‘Can you please take this 5-minute survey?‘ or ‘have you considered our new [product/service] yet?’ I guess you’re pretty familiar with such incoming messages in your inbox. In fact there’s a rough battle for customer’s attention going on, with too many voices asking for customer’s most valuable assets: time and money. The good news is that you can cut the noise and stand out from competitors, becoming number one customer’s choice.

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Highlights

00:03 Welcome to episode n°24
00:49 Have you ever received such email requests? [Real case examples]
03:15 Dear company, stand out or go home! – Said the customer
04:09 Nurturing and consolidating trust in the long run
05.35 In or out: the customer experience moment of truth
07:01 Leverage these 5 drivers to attract and win the customer
08:57 The essential support agent’s personal trait
11:01 Frustrating experiences you just can’t afford anymore
13:20 Want a copy of this report? Just hit me up: paolo@customerserviceculture.com
14:45 When customers start the conversation in the wrong channel
15:29 From agents to digital conversations specialists with DCS Personas©
19.11 Integrate digital support channels wisely
20:55 Wrap up: what you bring home from this episode
21:41 Have you subscribed to this podcast yet?
22:11 Jump to CustomerServiceCulture.com

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Over to you

From a customer’s perspective what are you doing to keep standing out today and in the long run? What Digital Customer Service challenges and opportunities are you currently facing?