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Digital Customer Service workshopsI help you turn you support agents into digital conversation specialists thanks to my 'Digital Customer Service Personas©' skill-set model. My trainings are: Interactive (we spend 50% of the time making exercises).Customized as per your specific needs and the type of participants.Flexible as per delivery approach (online, onsite at your offices or mixed).Why [...]
Roadmap Digital Customer ServiceTraining itinerary Path composed by:- Strategy- Support- CultureCoach: Paolo Fabrizio____________________________StrategyHow to choose support channels to be integrated 5 steps to your Digital Customer Service RoadmapCheck-list / self-assessment test2° week- Coaching & mentorshipCoaching one-on-onePersonalized exercises assignedCheck exercisesSupportAssistance to manage complex conversations with customers.Suggested publicationsE-book "Digital Customer Service Personas©"Certificate 'Coaching Digital Customer Service Manager'IntroductionWhat are [...]
Extended information on the use of cookies pursuant to articles 13 EU Regulation 679/2016 This Cookie Policy is intended to illustrate the types and categories of cookies, the purposes and methods of use by this website (customerserviceculture.com) and to provide indications to users about the actions to refuse or delete cookies. present. This Cookie Policy [...]
Object This document illustrates the terms and conditions of 'Customer Service Culture' online courses service. Subscription term [only for the 'RoadMap' online course] The 'RoadMap' online course includes a subscription to membership services with a duration of 12 months starting from the date of receipt of the transfer. Since tacit renewal is not foreseen, the [...]
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