Monthly Archives: January 2021

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Helping out customers to win them back tomorrow

It’s easy to be cheering when customers do what we expect they do. What if though they suddenly decide to leave us: would you still be positive or get a bit nervous? In such situations smart organizations maintain focus on helping out their customers to understand why they have decided to abandon them, with a continuous [...]

By | 2021-01-07T09:37:18+01:00 January 7th, 2021|Digital Customer Service|0 Comments