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Monthly Archives: June 2021

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Why culture is hot as hell in customer service

I have to tell you. One of the most exciting aspects of my activity as Digital Customer Service consultant is having conversations with a vast array of organizations. Business belonging to various industries, sizes and of course different approach when it comes to customer relationships. As in the last 12 months many customer service managers [...]

By | 2023-03-23T12:36:13+01:00 June 30th, 2021|Customer Service|0 Comments
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Get customer service involved into sales

A typical trait of an evolved customer service culture organization is building bridges between departments. In fact they focus on enhancing internal communication to get aligned, since either commercial areas (sales, marketing) and support teams share a common business goal: building long lasting, profitable relationships with the customer. So let’s see how you may effectively get [...]

By | 2021-06-16T18:14:19+02:00 June 16th, 2021|Digital Customer Service|0 Comments
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