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Monthly Archives: January 2022

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How do you integrate digital support channels?

If you lead a customer service team, chances are you had to increase the number of digital support channels in the last 12/24 months. Maybe you’re even planning to launch a further one this year? As I’m sure that you’re aware of major implications when it comes to integrating them into your customer service environment, I [...]

By | 2022-01-19T09:55:10+01:00 January 19th, 2022|Digital Customer Service|0 Comments
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Harness digital conversations thru departments

When I started my career as Digital Customer Service consultant I used to have few certitudes. One of them? I would have dealt just with customer support people (managers, team leaders, agents). Indeed I used to think that other departments would not understand benefits they could obtain leveraging digital conversations. 7 years on I’m happy to [...]

By | 2022-01-23T19:07:34+01:00 January 5th, 2022|Digital Customer Service|0 Comments
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