EmailTwitterLinkedinYouTubeInstagram

Monthly Archives: February 2022

Home/2022/February

The day when all customers get mad at you

It’s 5:21 PM. Suddenly a growing number of customers get mad at you, filling up your online public channels (social media, online reviews). They’re all reporting the same issue. In just a couple of hours they become more numerous and aggressive. So what are you going to do? Who is going to take a stand? [...]

By | 2022-02-15T11:10:44+01:00 February 15th, 2022|Digital Customer Service|0 Comments
Read More

Two distinct customer service training paths

Digital Customer Service is here to stay. That’s why getting both support managers and teams digitally up-skilled has become vital for any smart organization. Accordingly it’s not a matter of if, rather how to do it – meaning the approach that works best for you in terms of results. That’s why I’ve prepared an overview on [...]

By | 2022-02-02T16:59:41+01:00 February 2nd, 2022|Digital Customer Service|0 Comments
Read More