Monthly Archives: April 2022

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What’s your customer service team purpose?

During a period of my life I used to hate Mondays because I considered my job as meaningless. Conversely today I look forward to starting off the week because I do love what I do, helping organizations as a consultant. These totally different sentiments also set apart winning organizations from laggards, based on their customer [...]

By | 2022-07-27T19:27:38+02:00 April 27th, 2022|Digital Customer Service|0 Comments

3 essential skills to master video chat support

As in the last 24 months a growing number of companies have started delivering video chat support, most of them need now to fine-tune customer experiences. The reason why? It’s a brand new customer service channel for organizations, with relatively poor internal know-how to draw from. Accordingly, support agents need to be equipped with ad [...]

By | 2022-08-03T17:34:14+02:00 April 13th, 2022|Digital Customer Service|0 Comments