Daily Archives: 15 March 2023

    Customer conversations: why timing is key

    December 1, 1995 was my first day as customer service employee of a new insurance start-up to be launched few weeks later. The whole staff was made of 30 people: we were all young, excited and a bit anxious to have our first interactions with customers. During a coffee break the general manager listened to [...]

    By | 2023-03-15T08:24:09+01:00 March 15th, 2023|Digital Customer Service|0 Comments