Monthly Archives: May 2023

Time management: from issue to action

‘I just can’t cope with all these tasks’ or ‘damn, I should have called that customer back!’. How often you or your team refer to the concept of TIME with a negative aftertaste? I’m asking because poor time management is a frequent cause of stress for employees, as well as bad customer experiences. Whenever such [...]

By | 2023-05-24T09:22:35+02:00 May 24th, 2023|Digital Customer Service|0 Comments

That line of support that keeps you up

A few days ago I have finished delivering a 5-month customer service training path for a french client company. I was a bit emotional because I feel part of their team and they’ve confirmed it’s likewise for them! On the very last session I delved into a specific topic, also known as second line of [...]

By | 2023-05-10T18:55:13+02:00 May 10th, 2023|Digital Customer Service|0 Comments