Using AI to enhance internal collaboration

Many companies are exploring various ways to integrate Artificial Intelligence meaningfully. As I’ve already shared previous case examples regarding customer service processes on this pages. That’s why today I want to shift your attention towards a cross-department approach that a rising number companies have embraced: in fact they are using AI to optimize their internal collaboration and communication.

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Highlights

00:41 Intro episode #56
01:11 A new AI niche – towards a wider use of AI
02:07 Turning a usual pain point into new business goal
04:11 A typical CX bottleneck example
06:41 Using AI to optimize internal collaboration [why it mattes]
08.31 What I often see after assessing companies’ workflows
09:41 The benefits when leveraging AI into cross-department communication
12:11 New ad-hoc KPIs to measure AI results (for internal and external customers!)
14:11 Recap: what you bring home from this episode
15:01 Check out the Customer Culture Academy (link below)
17:11 💡Check out all available services on CustomerServiceCulture.com
17:25 Subscribe to the podcast on Spotify, Apple Podcast or Amazon Music
17:31 Question? Hit me up: paolo@customerserviceculture.com
17:45 Closing remarks – have great conversations.

Over to you

Take the opportunity of AI to look at things with different perspectives. Otherwise if you use it just as a tool, you won’t be able to dramatically improve your business model…nor will evolve you as a manager.