Is your #CustomerExperience really valuable ? http://t.co/eu5YAs4ZWJ #CX #SocialCRM Paolo FABRIZIO (@Pfabr)April 16, 2013 Getting Social Customer Service Right, The First Time You may have recently implemented a dedicated social customer service channel for your business, but are you delivering great customer service when customers first come to you? First contact resolution is a key

#Crowdfunding: l’ascesa del business solidale http://t.co/eOhsmcE0Dw #SM Paolo FABRIZIO (@Pfabr)April 16, 2013 Crowdfunding: l'occasione fa l'uomo… solidale Non scopriamo certo oggi che l’unione fa la forza. Tuttavia stiamo assistendo ad utilizzi delle nuove tecnologie sempre più creativi ed aggreganti. Uno dei fenomeni di successo è il Crowdfunding: in piena e rapida diffusione in tutto il

Le 5 regole del ‘galateo’ di Twitter: http://t.co/r0c9qFG6tf Paolo FABRIZIO (@Pfabr)April 16, 2013 Le 5 regole del 'galateo' di Twitter If you are the community manager for your company or your personal brand, you should know that the Twitterverse is made of codes. Here are 5 essential principles any individual or business should follow on

9 Ways to Become a Better Facebook Community Manager | Social Media Examiner Would you like to have a thriving Facebook community? Are you looking for tips to improve your community? In this article I’ll share 9 tips to improve your Facebook community. #1: Know Your Voice Branding is important on social media. Your company

4 utili strumenti per gestire il #SocialCRM http://t.co/T12X3U4dGA Paolo FABRIZIO (@Pfabr)April 16, 2013 4 Social CRM Tools to Improve your Professional Relationships The term “Social CRM” means many things to many people, and often not the same thing twice. One thing we can all agree on, is the acronym element – CRM stands for Customer