Monthly Archives: September 2021

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2 deadly service skills misconceptions to avoid

Have you ever thought ‘it was so obvious, why in the world didn’t I realize it earlier?’ The fact is that sometimes things are clear, but we just don’t notice them because we’re focussed towards other directions. When it comes to delivering Digital Customer Service, chances are a similar situation takes place: underrating your support team’s [...]

By | 2021-12-26T13:16:06+01:00 September 21st, 2021|Digital Customer Service|0 Comments

3 steps to boost video customer support

Financial Services, Health and Travel are just some of the industries that have increased investments in video customer service from the beginning of the pandemic on. As we are talking about screen to screen conversations with customers, the devil is in the details. That’s why I suggest you embrace the following approach if you want [...]

By | 2021-09-08T12:37:30+02:00 September 8th, 2021|Digital Customer Service|0 Comments