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Monthly Archives: December 2023

Home/2023/December

Most loved content of this year

As we get to the end of the year it’s time to take stock. In 2023 I’ve published several articles and podcast here covering two hot topics for many organizations: Digital Customer Service and Customer Culture. However since I’ve noticed that there are 7 most loved content, I’m going to showcase them here, should you [...]

By | 2023-12-27T11:11:40+01:00 December 27th, 2023|Digital Customer Service|0 Comments
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Building a conversational service model

When it comes to Digital Customer Service you can’t change things overnight. However, if you are a tenacious manager with a clear vision, purpose and goals, you can build up an effective conversational service model that works. Just like the special guest of this podcast, Darko Popovic, Chief Operations Officer at Multitude Bank. Darko shares [...]

By | 2023-12-13T10:27:12+01:00 December 13th, 2023|Digital Customer Service|0 Comments
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