As we get to the end of the year it’s time to take stock. In 2023 I’ve published several articles and podcast here covering two hot topics for many organizations: Digital Customer Service and Customer Culture. However since I’ve noticed that there are 7 most loved content, I’m going to showcase them here, should you have missed them. Which one did you like the most?
1. ‘How to lead customer relationships’
As in customer relationships make digital channels are driving change and innovation, it’s time to re-arrange the way you manage each conversation that you have.
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2. ‘A week as Customer Service consultant’
Many people asked me what I do before and during sessions with my client companies. I bring you with me in an average week.
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3. ‘Time Management: from issue to action’
‘I just can’t cope with all these tasks’ or ‘damn, I should have called that customer back!’. How often do you link TIME to a negative aftertaste?
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4. ‘Building a conversational service model’
Darko Popovic, Chief Operations Officer at Multitude Bank, shares his valuable digital transformation journey in this great podcast.
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5. Three issues that you can fix with training
Many organizations have introduced digital support channels. Some though, suffer from conversational pain points leading to poor customer experiences.
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6. ‘Channel inconsistency kills the experience’
“Whenever I call them they’re pretty clear and helpful, but when I send them a Whatsapp message it’s a nightmare”. So how can you prevent such situations?
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7. ‘My new book: The Power of Digital Conversations’
Amongst most loved content, definitely my new book ‘The Power of Digital Conversations’. Here’s why you should read it right away.
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